Refund Policy

**Refund Policy for Pet Well Stores**

At Pet Well Stores, we are committed to ensuring your satisfaction with every purchase. Please read our refund policy carefully to understand your rights and obligations.

**1. Returns and Refunds**

1.1 **Damaged or Defective Products:** If you receive a damaged or defective product, please contact us immediately.

We will provide instructions on how to return the item and obtain a refund or replacement.

1.2 **Change of Mind:** We understand that you may change your mind about your purchase. In such cases, you may return the unused product in its original packaging within 7days of purchase for a refund. Please note that return shipping costs will be your responsibility.

**2. Refund Process**

2.1 **Initiating Refunds:** Refunds will be issued once we receive the returned product and verify its condition. We reserve the right to refuse refunds if the product is returned without its original packaging or shows signs of use that may affect resale.

2.2 **Refund Methods:** Refunds will be processed using the original payment method. Please allow up to 7-10 business days for the refund to reflect in your account, depending on your financial institution.

**3. Exceptions**

3.1 **Perishable Items:** Due to the nature of some products (such as perishable goods), we may not be able to offer refunds unless the product is damaged or defective upon receipt.

3.2 **Clearance Items:** Clearance items are sold "as is" and are not eligible for refunds unless they are damaged or defective.

**4. Contact Us**

4.1 **Customer Support:** If you have any questions about our refund policy or need assistance with a return, please contact our customer support team at info@petwellstores.com or call us at 01025990005.

**5. Policy Changes**

5.1 **Updates:** We reserve the right to update or modify this refund policy at any time without prior notice. Changes will be effective immediately upon posting on our website.

By shopping at Pet Well Stores, you agree to abide by our refund policy as outlined above. Thank you for choosing us for your pet care needs.